![]() ![]() Must meet attendance and performance standards. Provide detailed information about services offered, such as grooming, boarding, daycare, and other additional services.Ĭollaborate with on-site staff as needed. Schedule grooming, boarding, and daycare appointments efficiently while considering the availability of our services and the preferences of pet owners.Īddress customer concerns, complaints, or issues promptly and effectively, aiming to exceed customer expectations in every interaction.Īccurately record customer information, appointment details, and special requests in an online program.Ĭonduct follow-up calls to confirm appointments, gather feedback, and ensure customer satisfaction. Handle a high volume of incoming calls (100+ calls) and inquiries from pet owners. ![]() This is a remote (work from home) position, we are currently only hiring in the following states: AL, AZ, DE, FL, GA, IL, IA, MD, MI, MO, MT, NM, PA, KY, SC, TN, TX, VA, WI. This role requires strong communication skills, empathy, and the ability to multitask effectively. You will be responsible for handling a high volume of calls daily, assisting pet owners with inquiries, scheduling appointments, and providing information about services. You will play a crucial role in delivering outstanding customer service to pet owners and coordinating with the on-site staff. ![]() We are seeking dependable candidates who are able to handle back-to-back calls with limited breaks throughout the day, as this is a high-volume call center. If you are passionate about helping people and looking for a career with a positive impact, then you are in the right place! We offer comprehensive benefits, multiple opportunities for growth, a supportive work environment, and a vibrant culture. Our goal for all our clients is to improve operational efficiency by handling inbound and/or outbound calls.Įnvera Health has been repeatedly ranked as a top place to work. Enrollment in any Humana plan depends on contract renewal.Envera Health works with a wide variety of clients, from Patient Care providers to Pet Care providers & more. Humana is a Medicare Advantage HMO, PPO and PFFS organization with a Medicare contract. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.ĮEOC Know Your Rights Poster | Pay Transparency Nondiscrimination Provision | FMLA Employee Rights Poster | E-Verify Participant Notification It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran.
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